Referral program

Microsoft Professional Program
IT Support

The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support Training track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.

You will Learn:

  • IT Support Fundamentals
  • IT Support Communication
  • IT Support Troubleshooting
  • IT Support Documentation
  • Hardware Essentials
  • Networking Essentials
  • Windows Installation
  • Windows Configuration
  • Windows Maintenance
  • Troubleshooting Windows
  • Microsoft Office Fundamentals
  • Troubleshooting Microsoft Office
  • Cloud Fundamentals

Courses: 13 Courses

Effort: 8-16 hours per course

Certification: Participation

Prerequisite: None

The Program

This comprehensive curriculum features courses that are presented in a suggested order that builds your skills as you advance through the courses. While the order is a suggestion you are free to take the courses in any order that you wish.

IT Support Professional Program – Curriculum Overview

Course 1: IT Support: Fundamentals
Course 2: IT Support: Communication
Course 3: IT Support: Troubleshooting
Course 4: IT Support: Documentation
Course 5: Windows Support Essentials: Installation
Course 6: Windows Support Essentials: Maintenance
Course 7: Windows Support Essentials: Configuration
Course 8: IT Support: Troubleshooting Windows
Course 9: IT Support: Hardware Essentials
Course 10: IT Support: Networking Essentials
Course 11: Microsoft Office Fundamentals: Outlook, Word, and Excel
Course 12: IT Support: Troubleshooting Microsoft Office
Course 13: IT Support: Cloud Fundamentals

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