Description

About this course

This course is part of the Microsoft Professional Program Certificate in IT Support.

IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces.

This course also includes an introduction to basic hardware troubleshooting skills.

What you’ll learn

• Describe computing devices
• Understand PC and laptop hardware components
• Troubleshoot common hardware issues
• Explore mobile and connected devices
• Troubleshoot common mobile device and connected device issues

Prerequisites

There is no prerequisites for this course.

Estimate Time : 8-16 hours

Module 1 Computers and Components

• Types of Computing Devices
• Computer Components
• Storage Devices
• Common Peripheral Devices
• Display Devices
• Connection Interfaces
• Lab

Module 2 Troubleshooting Common Hardware Issues

• Basic Support Measures
• Troubleshoot System Components
• Troubleshoot RAM, Hard Disk, and RAID Arrays
• Troubleshoot Video and Display Issues
• Troubleshoot Printers
• Lab

Module 3 Mobile and Connected Devices

• Mobile Digital Devices
• Connected Devices
• Mobile and Connected Device Connectivity
• Lab

Module 4 Troubleshoot Common Mobile Devices

• Troubleshoot Mobile Device Hardware
• Troubleshoot Mobile Device OS
• Lab

Robert Deupree Jr.
Senior Content Developer
Microsoft

Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.

Additional information

Certificate