Description

About This Course

This course is part of the Microsoft Professional Program Certificate in IT Support.

IT Support: Troubleshooting Microsoft Office is designed to introduce students to the basics of setting up an email client in Outlook, troubleshooting connectivity issues, and troubleshooting cloud storage. Since support professional may be working with Windows or Mac, the troubleshooting principles are explored on both platforms.

What you’ll learn

• Troubleshoot Office download, installation, and activation issues
• Troubleshoot Office
• Troubleshoot cloud storage
• Troubleshoot Outlook

Prerequisites

There is no prerequisites for this course.

Estimate Time : 8-16 hours

Module 1 Troubleshoot Office Download, Installation, and Activation

• Troubleshoot Download, Installation and Activation
• Lab

Module 2 Trouble Shoot Office

• Troubleshoot Office Using Tools in Windows
• The Mac User Interface
• Troubleshoot Office on Mac
• Repair and Reinstall Office on Windows or Mac
• Lab

Module 3 Troubleshoot Cloud Storage

• Use Cloud Storage
• Troubleshoot Cloud Storage Synchronization Issues
• Lab

Module 4 Troubleshoot Outlook

• Configure Outlook
• Troubleshoot Outlook
• Backup and Restore Outlook
• Lab

Robert Deupree Jr.
Senior Content Developer
Microsoft

Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.

Additional information

Certificate