• Define general cloud computing concepts.
• Explain key benefits of using cloud services.
• Describe how Microsoft 365 helps enterprises with their productivity, collaboration, security, and compliance.
• Describe the migration options that are available to Microsoft 365 subscribers.

Module 2: Core Microsoft 365 services

Description: Provides an overview of core Microsoft 365 services, and contrasts the online services with on-premises equivalents. Introduces the notion of device management, and describes collaboration services in Microsoft 365.

Brief objectives:

• Identify and describe the core services in Microsoft 365.
• Compare on-premises services with those available in the cloud through Microsoft 365.
• Explain unified endpoint management provision in Microsoft 365 services.
• Describe collaboration services in Microsoft 365.

Module 3: Security, compliance, privacy, and trust in Microsoft 365

Description: Introduces common security threats and their mitigations, and describes how Microsoft 365 can help secure your organization’s data and devices.

Brief objectives:

• Describe common security threats and mitigations facing organizations.
• Explain how Microsoft 365 uses identity to help secure your organization’s infrastructure and services.
• Explain how Microsoft 365 provides for data and device security.
• Explain how Microsoft 365 supports compliance standards, and enables your organization to remain compliant.

Module 4: Microsoft 365 pricing and support

Description: Explores the variety of Microsoft 365 subscriptions, licenses, and billing options, and introduces where and how to obtain support.

Brief objectives:

• Manage a Microsoft 365 subscription, including adding and removing user licenses.
• Update Microsoft 365 billing settings.
• Describe what support options are available in Microsoft 365, and what guarantees and service-level agreements (SLAs) it offers.
• Monitor Microsoft 365 service health.
• Create new service requests and review the status of active service requests.